Help & getting started

Choose the account type that represents you. Person is for individual participation; Organization is for a business, institution, brand or entity you are authorized to represent.

Use your full name and a valid email address you can access. Your username identifies your profile and must contain 3–30 characters using letters, numbers or underscores. Use a unique password with at least 8 characters and never share access codes or links.

Confirm your email to activate your account. If the message does not arrive, check spam and junk folders, review the address and use the resend confirmation option. To regain access, use Forgot password? on the sign-in page; never send your password to support.

Complete your profile to help people recognize you. An existing birth date cannot be changed from your profile; contact support if it is incorrect. Registration rules depend on your age and declared country.

A Passkey lets you sign in with your device protection — such as Windows Hello, biometrics, a PIN, or a security key — without sending your biometric data to Freekeek.

To create one, open Profile → Security → Passkeys, choose Add Passkey, confirm your identity, and follow the browser’s secure prompt. Give it a name that identifies the device. At sign-in, choose Sign in with a Passkey and complete local verification. Unsupported browsers or devices may not show this option.

Passkeys are optional and you can continue using a password. If 2FA is enabled, Freekeek may still request its code. Biometrics, the PIN, and the private key remain on the device or with the selected provider; Freekeek receives only a public credential. A synced Passkey may work on other devices under the rules of Apple, Google, Microsoft, or your credential manager.

If a device is lost, sold, or shared, use another recovery method, open Security, and immediately remove any Passkey you do not recognise. Also remove it from the device or credential manager: deleting it only from Freekeek may not erase a synced copy. Support will never ask for your password, biometrics, PIN, private key, 2FA code, or recovery code.

A Place is the page of a real location on Freekeek. It can represent a city, neighbourhood, university, square, establishment or meeting point. Following a Place does not make you its owner or official representative.

Type the name in Explore and check the suggestions. Following means you already follow the Place; Already on Freekeek identifies an existing Place; New to Freekeek identifies a suggestion not yet added. Check the address and city to avoid similarly named locations.

When selecting a new suggestion, review the confirmation before adding and following the Place. If the location already exists, use its existing page. To stop following a Place, use the following control on its page or in the available list.

Places form a network: a café may sit within a neighbourhood and the neighbourhood within a city. Available connections help you explore nearby, broader or contained places. A Place may begin with no posts; you can be part of its first story.

Explore helps you find Places. Search brings together people, places and posts, respecting each item’s visibility. Your feed is the meeting point for your participation.

Start with what is already part of your life and broaden your view: follow your neighbourhood, a city you want to visit or a place connected to your interests. You can explore without sharing your precise location.

When opening a profile, check the username and context before following or interacting. Following a person and following a Place are different actions: one keeps you connected to the person; the other to the location.

If you cannot find a result, refine the name, check the city and try again. Restricted, removed or unavailable content may not appear. Absence from search does not necessarily mean the place or person does not exist.

Follow people, react and join conversations when those controls are available on the content. A good interaction adds context, welcomes different perspectives and keeps the conversation connected to the Place.

Likes and other reactions communicate a quick response; comments are visible to the audience of that post. Before commenting, check the Place and visibility. You can mention a profile with @username and reference a Place with #slug where the feature recognizes those identifiers.

Notifications bring together interactions such as likes, comments and mentions. Open each item to check its original context. Close friends is a private list used to choose an audience; adding someone does not send a post or automatically change other connections.

Do not use repeated mentions, comments or invitations to pressure, mislead or harass. If an interaction violates the rules, use the available report control. Removing a notification from your view does not necessarily remove the content that created it.

Follow at least one Place before starting. Open the composer in your feed or on the Place, select the Place connected to your content and choose who can see it.

Write a clear message relevant to that place. Add photos or videos when they help tell the story. Review the audience, mentioned people and location details before sending; avoid exposing home addresses, routines or other people’s personal data.

Use the available post options to edit or delete your own content. Check privacy again after an edit. Permissions may vary by account type, Place and safety settings.

Take part respectfully: post content you are allowed to share, respect image and authorship rights and do not spread misleading information or private data. The complete rules are in the Terms of Use.

Open a post’s photo or video to view it in the gallery. When there are multiple items, use the available navigation controls. For videos, use playback, pause and volume controls supported by your device.

Before uploading, check orientation, readability and file quality. Wait for the upload to finish. If it fails, check the allowed format or size message, review your connection and try again without duplicating the entire post.

For your own videos, accessibility options let you add captions, a transcript and key moments where available. Use clear moment titles and check timestamps; a good transcript helps more people understand your content.

Photos, videos, captions and transcripts must respect the post’s audience. For public content, this information may be discovered by search engines. Do not include sensitive data in media or accessibility text.

Privacy is chosen for each post. Not every option is available to every account type. Read the audience control on screen and choose a reach appropriate for your content.

Public

Anyone, including visitors without an account.

Members

People signed in to Freekeek.

Place

Followers of the post’s Place.

Network

Place followers and connections in the author’s network, according to platform rules.

Close friends

People included in your close friends list.

Mentioned people

People mentioned in the post, according to that audience’s rules.

Private

Only the author, under normal platform visibility.

Followers

The author’s followers; an option retained for older posts.

Public content can be viewed without signing in and found through search engines or AI discovery tools. External discovery is not instant or guaranteed. When you restrict or delete content, external references and copies may take time to disappear.

A restricted audience does not prevent someone with access from copying, capturing or sharing information outside the platform. Avoid posting documents, passwords or intimate details, even to a small audience. Respect the privacy of people shown in your content too.

Consult settings and legal documents to understand how data is handled. In Documents and acceptances, you can consult your account’s available records. Privacy requests can be sent to privacy@freekeek.app.

Beyond posts, Freekeek organizes discovery areas by context. The shortcuts below appear only for publicly enabled areas. Availability and permissions may vary during launch.

Use category and city filters where available. Open the listing or page to check its description, associated Place, author, date and contact details before interacting.

Businesses and Places are not the same: a Place represents a real location; a business page presents an activity or organization. Institutions and Government share the available institutional area. Press presents media pages and content.

A listing or page on Freekeek does not guarantee identity, quality or fulfilment of an offer. Check information independently; publishing in these areas requires a compatible account and permissions.

Interact respectfully and cautiously. Do not send money, confirmation codes or documents to strangers. Be wary of manufactured urgency, advance payment requests and links impersonating the platform.

Use Report in the available content or profile menu to send a situation to moderation. Explain the reason objectively. If no control is available or the problem prevents access, use Contact and choose the appropriate subject.

For real estate, vehicles, products, services or jobs, verify the advertiser’s identity, terms and the offer’s existence. Do not assume Freekeek provides protected payments, guarantees or transaction mediation.

Moderation reviews reports under platform rules; submitting a report does not guarantee a specific action or immediate assistance. In danger or emergencies, contact the appropriate local services. Freekeek is not an emergency service.

Age rules depend on the country of residence and enabled policy. Freekeek does not allow accounts below age 13. In Brazil, accounts for ages 13–16 are linked to a guardian; independent registration starts at 17, which does not mean legal adulthood.

If you need a supervised account, talk to a parent or legal guardian. The responsible adult creates and confirms their own personal account and opens Teen accounts from their profile. They enter your details, configure permissions and provide only your account credentials, never their own password.

Teen accounts have specific protections and permissions and cannot publish Marketplace listings. For an existing linked account, independence is a voluntary request, available when policy permits, and requires guardian confirmation. Do not change your details to bypass supervision.

A Pet profile is created and operated by its adult owner in Pet accounts. It is not an independent animal account: the owner controls access, posting and applicable acceptances. Read the full guide to follow the right flow for your family.

A place becomes more interesting when its stories are shared. Use Invite friends to generate or share your account’s invitation instead of copying only the generic signup address.

Keep the invitation code in the link when copying or sharing it. It identifies the inviter. Connection after registration depends on invitation validity, account rules and applicable protections; it is not a way to bypass the waiting list.

When the form supports email invitations, check the address before sending. If the person does not receive it, ask them to check spam and junk folders. Avoid repeated sends and invite only people who expect your invitation.

If you joined the waiting list, open the individual link sent by the platform when your registration is authorized. Previously provided details may be prefilled and locked; contact support to correct an error rather than starting a separate registration.

Use Freekeek in your desktop or mobile browser. The interface adapts to the screen; app and installation options depend on availability for your device.

Where supported, install the web version from your browser menu. On iPhone, the option is usually under Share → Add to Home Screen; on Android, look for Install app or Add to home screen. Names vary by browser and version.

Choose language and light or dark appearance using the available controls. For a signed-in account, saved profile preferences guide the interface. You can also read this help centre in all three languages using the selector at the top.

If something does not load, check your connection and refresh the page. If it persists, note the page, displayed message, browser and steps that led to the issue. Send this through Contact without including passwords, session codes or unnecessary documents.

Use the Contact form for questions, technical problems, reports without an available control and other matters. Choose the category that best describes the request and provide an email address you can access.

Explain what happened and what you expected. Include the page link and, if needed, a screenshot without private information. The team may reply to the email you provide; check your spam folder too. This page does not promise a response time.

For personal data requests, use privacy@freekeek.app. For legal matters, use legal@freekeek.app. Never send your password, confirmation code or recovery link; our team does not need these credentials to guide you.

This guide explains product use and does not replace the Terms of Use or Privacy Policy. Consult the official versions and their histories for applicable rules and rights.